Shopping Guide

About Your Order

【Order Cancellation】
Orders can be canceled only before the product is shipped. Please contact us via the inquiry form.
Please note that engraved or personalized items are made-to-order and, as a general rule, cannot be canceled.

【Reservations for Out-of-Stock Items】
Reservations may be accepted for out-of-stock items.
If you wish to make a reservation, please contact us via the inquiry form. We will provide details such as the estimated arrival date.

【About Payment】
Available Payment Methods
You can use the following payment methods:

【Credit Card】
Visa, Mastercard, American Express, JCB, etc.
*Only one-time payments are accepted.

【QR Code / Electronic Payment】
PayPay, Rakuten Pay, d払い, Merpay, au PAY, Apple Pay, etc.

【Convenience Store Payment】
Various convenience store payment methods are available.

【About Credit Card Billing Amount】
If you use a credit card issued overseas, the amount charged may differ from the order amount due to exchange rates and various fees set by the card company. Please be aware of this in advance.

About Delivery

【Delivery Company】
Sagawa Express

【Shipping Schedule】
We will ship within 2 business days after confirming your payment.
*Delivery days vary depending on the delivery region.
*Shipping operations are suspended on Saturdays, Sundays, national holidays, and during long holiday periods.

【Shipping Fee】
　Free shipping for orders of 16,500 JPY (tax included) or more.
　Free shipping for deliveries to Hokkaido and Okinawa for orders of 22,000 JPY (tax included) or more.

　For orders below the above amounts
　Honshu: 1,210 JPY (tax included)
　Hokkaido/Okinawa: 1,650 JPY (tax included)

【About Leave at Door Delivery】
If you specify leave at door delivery, we cannot compensate for delivery issues such as loss, theft, or damage. Please be aware of this in advance.

【About International Shipping】
We also offer international shipping.
Shipping costs vary depending on the destination country. Please feel free to contact us first for a shipping cost estimate.
Customs duties, import taxes, customs clearance fees, etc. are the responsibility of the customer.
We are not responsible for customs clearance failures or delays due to import regulations, etc.

Depending on the laws and regulations of the destination country or region, customs decisions, and delivery circumstances, additional taxes or fees may be incurred upon receipt of the product. In such cases, you may be requested to bear these costs.
Furthermore, depending on the country or region, you may be required to submit documents for customs procedures. If requested by customs, please respond promptly.
If you do not respond, the product may be returned or discarded.
Please be aware of this in advance.

If you have any other questions, please contact us via the inquiry form.
*We are not responsible for determining the amount of customs duties or the import eligibility by customs. Please contact the customs authorities of the destination country for details.

About Returns and Refunds

① Returns/Exchanges Due to Our Fault

We take every precaution in managing the quality of our products, but returns or exchanges will be accepted in the following cases:
・Damaged or soiled product
・Delivery of a product different from your order
・Significant damage during delivery
Please contact us via the inquiry form within 7 days of product arrival.

【Return Shipping Cost】
Borne by us

【Refund Amount】
Full product price

【For International Shipping】
In the case of returns or exchanges due to our fault, we will bear the return shipping cost and re-shipping cost.
Furthermore, we will compensate for customs duties, import taxes, customs clearance fees, etc. actually borne by the customer within a reasonable scope, after confirming that the return or exchange is due to our fault.

② Returns Due to Customer Convenience

Returns are only accepted for unused products.
Please check the contents immediately upon arrival of the product.
*Opening the product to check its condition does not disqualify it from being returned.

【Return Shipping Cost】
Borne by the customer

【Refund Amount】
We will refund the product price minus transfer fees, payment processing fees, and other actual expenses incurred in connection with the refund.

【For International Shipping】
International shipping costs, customs duties, import taxes, customs clearance fees, and other related expenses incurred due to returns for customer convenience are the responsibility of the customer.
If customs duties, taxes, fees, etc. are incurred when returning the product to us, these costs will be deducted from the refund amount.
Furthermore, if the product is returned due to refusal of receipt, prolonged absence, failure to complete customs procedures, etc., the incurred shipping costs, customs duties, and fees will also be the responsibility of the customer. We appreciate your understanding in advance.

③ Exchanges Due to Customer Convenience

Exchanges due to customer convenience are not accepted, whether domestic or international.

④ Products That Cannot Be Returned

・Used products
・Products soiled or damaged by the customer
・Products with lost or damaged product tags, boxes, packaging, etc.
・Engraved or personalized products
・Products purchased in large quantities for the purpose of comparing different sizes or colors
・Products that we determine are difficult to resell
・Products damaged due to inadequate packaging during return shipping
・Products returned due to refusal of receipt, prolonged absence, failure to complete customs procedures, etc.
・Other products that we determine are not eligible for return

About Gift Wrapping

We offer gift wrapping services.
Please see the gift page for details.

About Engraving Service

Our online shop offers a free engraving service for knives.
If you wish, please specify it when ordering eligible products.
Please note that engraved products cannot be returned, exchanged, or canceled. We appreciate your understanding in advance.

About Receipts

Receipts can be issued after your order is completed.
Please check the order completion email or My Page for information on how to issue them.

Review Guidelines

【About Review Submission】
Product reviews are intended to share the opinions of customers who have actually purchased and used the products, and to serve as a reference for future customers considering a purchase.
We welcome opinions on both satisfactory points and inconvenient points.
When submitting a review, please check these guidelines and the terms of service.

【About the Use of Submitted Content】
Submitted reviews may be published and used in the following media in a form that does not identify individuals:
・Our website, our EC marketplace stores
・SNS
・Email newsletters
・In-store promotional materials
・Advertising and public relations materials
*When publishing, editing and excerpts may be made within a scope that does not change the essence of the content.
*Please note that we may not be able to accommodate requests for deletion or correction after submission.

【Request When Submitting a Review】
Please describe your actual experience of using the product as concretely as possible.
Even when describing areas for improvement or dissatisfaction, please use considerate language towards other customers and related parties.

【Posts Not Eligible for Publication】
Reviews containing the following content may not be published:
・Content unrelated to the product or service
・Duplicate submissions of the same content
・Slanderous or aggressive language
・Content containing personal information
・Content that violates laws or public order and morals
・Content that infringes on copyrights, trademarks, portrait rights, or other third-party rights
・Content intended for advertising or sales activities
・Content that includes誘導 to other sites or external services
・Other content deemed inappropriate by us

【Other】
The review function is for sharing product impressions.
Requests for changes or cancellations of orders, or questions about products and services, should be sent via the inquiry form, not in the review section.
Also, to prevent reviews from being posted on the wrong product, please check the product name before posting.